Overview

We want you to be happy with your purchase. If you are not satisfied, you may return eligible items within 14 days of delivery, subject to the conditions below.

Eligibility for returns

  • The item must be unused and in the same condition you received it.
  • It must be in its original packaging, with all accessories and labels.
  • You must provide your order number or proof of purchase.

Items that cannot be returned

For hygiene and safety reasons, the following cannot be returned unless they arrive defective or damaged:

  • Opened or used single-use or hygiene products, such as masks, bandages, and sterile supplies.
  • Personal care and medical consumables once the seal has been broken.
  • Gift cards and downloadable products.
  • Sale items marked as final sale.

Defective or damaged items

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at [email protected] with photos of the item and its packaging. We will replace it or refund you in full, including the original shipping cost where applicable.

Refunds

Once we receive and inspect your return, we will confirm approval or rejection by email. Approved refunds are issued to your original payment method:

  • Card payments: refunded to the original card within 30 days. Your bank may take additional time to post the credit.
  • InstaPay or bank transfer: refunded to the bank account or InstaPay identifier you provide, within 30 days.

If you have not received your refund within these timeframes, please check with your bank first, then contact us.

Exchanges

We exchange items only when they are defective or damaged. Contact us to arrange an exchange.

How to return an item

  1. Contact us at [email protected] or +20 11 287 22888 with your order number and reason for return.
  2. We will confirm eligibility and give you the return address.
  3. Ship the item with tracking or insurance. Return shipping costs are paid by the customer unless the item was defective or incorrect.

We cannot guarantee the return of items lost in transit, so we recommend a tracked shipping service for higher-value items.

Need help?

Contact us at [email protected] or +20 11 287 22888 for questions about refunds and returns.

Last updated: 29 October 2026